We will accept merchandise for a full refund within 30 days of purchase , subject to the following conditions
1. merchandise must be unworn and resaleable, with the original sales tags still attached, and in the original box or packaging
2. the merchandise must have been purchased at one of the Sabatina shops within our group of companies
3. the customer must present the original sales receipt ( photocopies may not be acceptable )
4. any refund will be returnable using the original method of payment and to the original card if payment was made with debit or credit card
5.Major Account refunds will only be made to the company that remitted payment to us for the merchandise
I would just like to clarify our policy with regards to requiring an ORIGINAL RECEIPT for customers who want to return footwear. In some cases if the customer has lost their receipt we can rely on our in store RIMS customer history to validate that the item was purchased from our stores
Where however the customer wants to return footwear for a REFUND, higher standards will apply.
The situations we are on the look out for are where a customer purchases shoes, then takes their receipt to their employer for reimbursement, and then comes back to us seeking to return the shoes for a refund. In these cases, the customer will have surrendered the original receipt to their employer and will either only have a photocopy of the receipt or none at all. In these situations WE WILL INSIST ON THE ORIGINAL RECEIPT AND RETAIN IT. NO EXCEPTIONS. Without the original receipt, all we will do is offer either an EXCHANGE or STORE CREDIT. The original receipt must be SURRENDERED BY THE CUSTOMER and WILL BE STAPLED TO THE REFUND TRANSACTION SLIP and retained by the Sabatina Shop